Chat24 Online unifies chat and email tickets, AI triage and shift-aware routing for casino and sportsbook operators — with analytics your supervisors actually trust.
Ticket inbox
4 unattended · 2 SLA at risk
Deposit not credited
Player #4821 · Unattended
Withdrawal pending review
Player #1937 · Ongoing
Bonus code not applying
Player #6604 · Ongoing
Account verification documents
Player #2210 · AI handled
Real workspace UI · shown with anonymised demo data
Inside the workspace
The same screens your team uses every shift — shown here with anonymised demo data.
Ticket inbox
4 unattended · 2 SLA at risk
Deposit not credited
Player #4821 · Unattended
Withdrawal pending review
Player #1937 · Ongoing
Bonus code not applying
Player #6604 · Ongoing
Account verification documents
Player #2210 · AI handled
Platform
From AI deflection to supervisor oversight, one platform covers the full iGaming support lifecycle.
Automated answers, smart categorisation and translation, with seamless human handoff for VIP and complex cases.
Chat and email in one inbox. SLA timers, escalation rules and proactive context keep every conversation on track.
Isolated workspaces per operator with per-brand configuration, secure API keys and row-level security built in.
Real-time dashboards for CSAT, response times, AI performance and agent productivity, exportable in one click.
Tickets auto-assign to available agents by shift status and current workload, with manual rebalancing for supervisors.
A one-line script deploys a branded, multilingual widget on any iGaming site with player JWT identification.
Why operators switch
Player LTV and deposit data from your PAM, VIP segment routing, and shift-aware assignment — so the right agent handles the right player at the right time.
No migration project, no infrastructure to run.
One tenant per operator, one profile per brand, roles and departments in minutes.
Point it at your knowledge base and let it handle routine, high-volume questions.
Embed the widget, then watch deflection, response times and CSAT move in real time.
See Chat24 Online in action with a personalised demo, or start your free trial and deploy the chat widget in minutes.
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Chat24 Online brings AI-first automation to casino and sportsbook customer support. Consolidate chat and email tickets into one inbox, deflect routine questions with AI, and route VIP players to the right agent based on shift status and workload. Our embeddable, multilingual chat widget identifies players via JWT and syncs with your PAM for full LTV and deposit context. Track CSAT, first-response times, and agent productivity on real-time dashboards, and scale across multiple brands with isolated, multi-tenant workspaces and row-level security. From solo operators to multi-brand groups, Chat24 Online is the helpdesk platform built for the iGaming industry.